Refund policy

Live Animal Refund Policy

All live animal sales are final. Seven Seas Aquatics does not offer refunds or accept returns on live animals.

If an animal arrives dead, store credit will be issued for the purchase price of the affected animal upon approval of the claim. Shipping charges are nonrefundable and are not included in store credit.

Dry Goods Returns & Refunds

Dry goods returns and refunds are reviewed on a case-by-case basis and are subject to approval by Seven Seas Aquatics. Proof of purchase is required, and items must be unused, in their original packaging, and include all parts and accessories.

Please contact us before returning any item. If approved, Seven Seas Aquatics will determine whether a refund, exchange, or store credit is issued. Shipping charges are nonrefundable, and return shipping costs are the customer’s responsibility unless otherwise agreed.

Drop-shipped items, aquariums, sumps, oversized freight items, and frozen or refrigerated foods are subject to their separate policies.

Seven Seas Aquatics reserves the right to decline returns that do not meet these requirements, subject to applicable law.

Drop-Shipped Items

Aquariums, sumps, and other oversized items shipped via freight or LTL are not eligible for return to Seven Seas Aquatics. To request a return, contact our team for assistance checking eligibility directly with the supplier. Approved returns may be subject to a restocking fee, and return shipping costs are the customer’s responsibility.

All sales of livestock are final. These orders cannot be canceled or returned once placed.