Frequently Asked Questions
Quick answers. More time for your aquarium.
Common questions about orders, visits, rewards, and aquarium help.
How can I track my order?
Check your shipping confirmation for the tracking link. If you need help finding it, contact us with your order number and the email used at checkout.
When do livestock orders ship?
See our Shipping & Live Arrival Policy for current shipping days, processing details, weather considerations, and delivery requirements.
Can I pick up an order at the shop?
Contact us before placing your order to confirm whether pickup is available for your items and arrange the details.
What should I do if there is a problem with my order?
Contact our team with your order number, item name, and relevant photos. For livestock arrival issues, follow the deadlines and evidence requirements in our Shipping & Live Arrival Policy.
How do I request a return?
Review our Refund Policy and contact us before returning a product. Eligibility depends on the item and applicable terms.
How do I acclimate new livestock?
Ask our team for guidance specific to your purchase and aquarium. Include the item name, tank details, and available water parameters. Get acclimation help.
How do Tang Points work?
Tang Points questions and reward requests are handled by the shop team for now. Ask staff to check your balance, explain current earning rules, and confirm available rewards before checkout. This website does not automatically display or redeem points.
Where is Seven Seas Aquatics?
Visit 1490 NE Pine Island Rd, Unit 4F, Cape Coral, FL 33909. View hours, directions, and our store tour.
Can you help me choose aquarium equipment?
Contact us with your tank size, livestock plans, and the equipment you already use. For a specific product, include its brand and model.
Need more help?
Contact Seven Seas